Shipping - Delivery - Returns
In principle, all orders are shipped within 1-2 business days.
Alex packs all shipments herself with love, so expect a nice package that has not been packed with a robot in a mega distribution center.
Shipping rates can vary depending on your region and are calculated at checkout.
Shipping in the Netherlands, Belgium and Germany
Free shipping on all Dutch, Belgian and German orders from €39. Below this price, shipping is €3.99.
Shipments within Europe
Orders above €139 are shipped for free in Europe. below this price the shipping costs are between €9 and €11.99
Orders over €199 are shipped worldwide for free. Below this price, shipping is between €24.95 and €34,95
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
Yes, we ship our products all over the globe.
Please calculate your shipping cost at the check out page.
Packages in the Netherlands are usually take between 1 and 3 days. Shipping time varies within Europe. To Belgium and Germany it is about 3 working days. The rest of Europe about a week.
Transport times for the rest of the world vary greatly, but take into account 4 to 6 weeks.
When your order has been shipped, you will receive an email with a track & trace code to track your order. Watch out, sometimes these end up in your spam folder
If you are not completely satisfied with your product, return the unused product(s) in the original packaging within 14 days of receipt for a refund. When we have received the product, we will refund the value of the purchased product.
If there is something wrong with the product you received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service. You can find the return conditions here.
Custom made items cannot be returned.
Have you already paid and placed your order? Please contact Alex as soon as possible. Then we'll see if we can still solve it together.
How to Use - Warranty - Care Instructions
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 9 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
All byAlex products are easy to maintain. Here you will find the extensive manual on how to keep your byAlex items in top condition. See the link to the care instructions page
With a good pump and some patience you'll be fine. Take a look at this FAQ, you will probably find the answer there.
You can easily apply the wallpaper yourself. The byAlex wallpaper is non-woven wallpaper. This means that you apply the glue directly to the wall and hang the wallpaper track by track. We recommend that you buy high-quality (ready-to-use) wallpaper glue. Take your time to create a 2 lane seamless pattern. If it's not quite correct, just remove the wallpaper and try again. This is totally fine as long as the glue is still wet.
- First you fold the mat in half lengthwise.
- You push the mat doubled into the cover, make sure that the foam is completely in the tips.
- Then gently pull the cover down.
- Then make sure that the other two corners are in the lower points of the cover before closing the zipper.
- Now release the mat and roll, push and pull a little to get the mat neatly inside the cover. This does not always go well, but keep moving and the mat will automatically sit in the right place. It also helps to let the mat rest for a while or put it under the mattress of your bed.
The play mats, yoga mats and poufs are filled with a sturdy CFC-free foam. This foam is made in Belgium and meets the strict quality requirements. Made for ultimate comfort and to last for years.
The fabric is made in the Netherlands from a super sturdy quality 100% velvet polyester. The fabric is velor and extremely soft. Read more about the choices I made for the fabric of the byAlex products.
The size. A play mat is 140x80 cm. A yoga mat is 180x65 cm. They are both 3 cm thick. Quality of foam and fabric is the same for both.
Yes and no. For a sleepover or an afternoon nap, yes. But it's not designed for sleeping on every night.
ByAlex started as a small company from the attic. Later the products were made by home seamstresses in the Netherlands. Now part of the production is made in Poland. With experienced seamstresses who receive a fair salary for the work they do.
I designed the patterns for the play mats, the yoga mats and all other byAlex products myself.
We do not have a shop, but we do have a showroom in Rotterdam, the address is Zwaanshals 259-a. Please contact Alex before you come by.
Yes, we also sell wholesale. If you are interested. More info can be found here.
Send a message via the contact page. Alex will try to answer your message within 24 hours.
If there were no planet, there would be no people. That is why byAlex thinks about all steps of the production process to limit the impact on the environment as much as possible. By producing locally and creating high-quality, recyclable products, byAlex contributes to a better planet. Read more about our way of making a sustainable product.
byAlex was founded in 2016. Starting from her own attic room, the company has grown steadily. HERE you can read more about Alex
We are always interested in collaborating with other creative companies. You can always contact us.
For customization send an email to firstname.lastname@example.org
I believe that everyone should receive a fair price for the work they have done to make the products. There is no room to put structural items on sale.
However, there are occasionally nice b-choice items or items from the
collection for sale for a nice price. And regularly there is also a nice Black Friday offer.