Contact
Do you have a question or would like to share something with us? We would love to help you!
You can most easily reach us at:
WhatsApp: +31651120847
E-mail: hello@byalex.shop
Phone: +31651120847
Or contact us via the form below:
byAlex wholesale:
Are you a retailer and interested in reselling ByAlex please go to the B2B website Ankorstore or Orderchamp.
For other questions around sponsorship and collaboration, please email hello@byalex.shop.
Opening hours
We are here for you every day from 9 a.m. to 5 p.m.
Get in touch
Frequently asked questions
Standard delivery usually takes around 2-3 business days for packages in the Netherlands, Belgium and Germany. Eu shipments will take around 7 business days. World Wide parcels could take op to 4 till 6 weeks, depending on local customs.
If your order hasn't arrived, please contact us and we will look into the details.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!
Our customers' satisfaction is our number one priority.
We offer a full refund when the product is unused.
Any returns must be in the original packaging with proof of purchase.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.